Privacy Policy

Elite Rendering Solutions
Last Updated: October 15, 2025

1. Introduction

Elite Rendering Solutions ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

We are based at 45 Victoria Street, Windsor SL4 1HE, United Kingdom.

Contact Details:

Email: info@eliterenderingsolutions.co.uk

Telephone: +44 020 80040247

2. Information We Collect

We may collect and process the following personal information:

Information You Provide to Us:

Contact Form Submissions: First name, last name, email address, phone number, and any details you provide in your enquiry

Email and Phone Enquiries: Any information you provide when contacting us directly

Quote Requests: Property details, project requirements, and contact information

Information Automatically Collected:

Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website

Cookies: Please see our Cookie Policy for detailed information

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To respond to your enquiries, provide quotes, and deliver our rendering services

Communication: To contact you regarding your project, appointments, and service-related matters

Business Operations: To maintain records, manage bookings, and improve our services

Legal Compliance: To comply with legal obligations and protect our legal rights

Marketing: To send you information about our services (only with your consent, and you can opt out at any time)

Legal Basis for Processing:

We process your personal data based on:

Consent: When you submit a form or agree to marketing communications

Contract Performance: To fulfill our service obligations to you

Legitimate Interests: To operate and improve our business

Legal Obligation: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your data with:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., email hosting, website hosting)

Legal Requirements: When required by law, court order, or to protect our rights and property

Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your personal information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Enquiries and Projects: Throughout the duration of our business relationship

Completed Projects: Up to 7 years for accounting and legal compliance purposes

Marketing Preferences: Until you withdraw consent or request deletion

Website Analytics: Typically 26 months

6. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you

Right to Rectification: Request correction of inaccurate or incomplete data

Right to Erasure: Request deletion of your personal data (subject to legal obligations)

Right to Restrict Processing: Request limitation on how we use your data

Right to Data Portability: Receive your data in a structured, machine-readable format

Right to Object: Object to processing based on legitimate interests

Right to Withdraw Consent: Withdraw consent for marketing or other consent-based processing

To exercise any of these rights, please contact us at info@eliterenderingsolutions.co.uk.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure

Encrypted data transmission (SSL/TLS)

Regular security assessments

Restricted access to personal data

Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

Essential Cookies: Necessary for website functionality

Analytics Cookies: Help us understand how visitors use our website

Marketing Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and stored on servers located outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

13. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Elite Rendering Solutions
45 Victoria Street
Windsor SL4 1HE
United Kingdom

Email: info@eliterenderingsolutions.co.uk
Telephone: +44 020 80040247